tkabet Privacy Policy

When you interact with the tkabet platform — whether by registering an account, making a deposit, placing a bet, or contacting our support team — we collect certain categories of personal information. The specific data we collect depends on how you use our services and the verification steps applicable to your account tier.

Registration & Account Data

When you create a tkabet account, we collect the following information:

Identity Verification (KYC) Data

To comply with our Know Your Customer (KYC) obligations and to prevent underage gambling, we may request copies of:

• A government-issued photo identification document, such as a National ID card, passport, or driving licence.
• Proof of residential address — for example, a utility bill or bank statement issued within the last three months.
• Proof of ownership of your registered payment method (e.g., a screenshot of your bKash or Nagad account showing the registered mobile number matching your account).

Financial Transaction Data

For every deposit and withdrawal you make, tkabet records the following transaction details:

• Transaction amount in Bangladeshi Taka (BDT).
• Payment method used (bKash, Nagad, Rocket, Upay, bank transfer, or card).
• Transaction reference number and timestamp (Bangladesh Standard Time, UTC+6).
• Transaction status (pending, completed, failed, or reversed).

tkabet does not store full debit or credit card numbers. Card transactions are processed via our payment providers, who operate under their own PCI-DSS compliant security frameworks.

Technical & Usage Data

When you visit and interact with tkabet, our servers automatically record certain technical data, including:

• IP address and approximate geographical location (country/region level).
• Browser type, version, and operating system.
• Device type (desktop, mobile, tablet) and screen resolution.
• Pages visited, time spent on each page, and navigation paths through the site.
• Game session data — games played, bet amounts, session duration, and win/loss outcomes.
• Referral source (how you arrived at the tkabet website).

Communications Data

If you contact tkabet's customer support team via email or live chat, we retain records of those communications — including the content of your messages and any attachments you send — for quality assurance, dispute resolution, and audit purposes.

tkabet processes your personal data for the following purposes. For each purpose, we identify the lawful basis on which we rely:

Responsible Gaming Monitoring

tkabet uses your gameplay and transaction data to monitor for signs of problem gambling behaviour. This includes tracking patterns such as rapidly increasing bet sizes, frequent deposits following losses, and extended uninterrupted play sessions. Where such patterns are detected, tkabet may contact you to offer responsible gaming resources or, in serious cases, to enforce a temporary account restriction. This processing is carried out in your interest and in fulfilment of our duty of care to players. For more information, please visit our Responsible Gaming page.

Marketing Communications

Where you have provided consent at registration, tkabet may send you promotional emails and notifications about new games, upcoming cricket and BPL markets, seasonal offers (such as Eid or Pohela Boishakh promotions), and deposit bonus opportunities. You may withdraw your marketing consent at any time by contacting support at [email protected]. Withdrawal of marketing consent does not affect the lawfulness of processing carried out prior to that withdrawal, nor does it affect the delivery of transactional communications necessary for account operation.

tkabet does not sell or rent your personal data to any third party. We may, however, share limited personal data with trusted third-party service providers and, in certain circumstances, with legal and regulatory bodies. All third-party recipients are bound by appropriate data protection obligations.

Payment Service Providers

To process deposits and withdrawals, tkabet shares relevant transaction data with payment service providers including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, and international card processors. These providers receive only the data necessary to process the specific transaction and are subject to their own privacy policies and security frameworks.

Identity Verification Partners

tkabet may use third-party KYC verification services to authenticate your identity documents electronically. These providers process your identification data solely for the purpose of verification and are contractually prohibited from using that data for any other purpose.

Technology & Infrastructure Partners

tkabet's platform is hosted on secure cloud infrastructure. Our hosting, database, and content delivery partners may have access to encrypted personal data as part of platform operations. These partners are bound by strict data processing agreements and may not access or use your data beyond what is needed to deliver their services to tkabet.

Game Software Providers

Certain games on tkabet are powered by third-party studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. When you play these games, anonymised session data (bet amounts, game outcomes) may be processed by those providers' game servers. No personally identifiable information beyond a pseudonymous session token is transmitted to game providers.

Legal & Regulatory Disclosure

tkabet may disclose your personal data to law enforcement agencies, courts, regulatory bodies, or other competent authorities where required to do so by applicable law, court order, or where tkabet reasonably believes disclosure is necessary to prevent fraud, money laundering, or harm to persons.

tkabet uses cookies and similar tracking technologies to operate the platform, remember your preferences, and understand how players interact with our site. A cookie is a small text file stored on your device by your browser when you visit a website. Cookies do not contain executable code and cannot access other data on your device.

Types of Cookies We Use

Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to view, block, or delete cookies at any time. Please note that disabling strictly necessary cookies will impair the functionality of the tkabet platform — in particular, you may not be able to maintain a logged-in session. Blocking analytics or functional cookies will not prevent you from using tkabet but may affect the personalisation of your experience.

For instructions on managing cookies in your browser, refer to the help documentation for Chrome, Firefox, Safari, Edge, or whichever browser you use. tkabet does not currently respond to browser-level "Do Not Track" signals, as there is no universally accepted standard for their interpretation.

tkabet retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following retention periods apply as a general guide:

Upon expiry of the relevant retention period, personal data is securely deleted or anonymised such that it can no longer be linked to an identifiable individual. Where anonymisation is not technically feasible, data is instead securely destroyed using industry-standard methods.

Dormant Accounts

Accounts that have had no login activity for 12 consecutive months are classified as dormant. tkabet will attempt to contact the registered email address before marking the account dormant. Dormant account data is retained in accordance with the retention periods above and is subject to the same security controls as active account data. Account balances in dormant accounts are held for 12 months following the dormancy classification before being subject to forfeiture per our Terms & Conditions.

As a tkabet player, you have the following rights in relation to your personal data. To exercise any of these rights, please contact us at [email protected]. We will respond to all valid requests within 30 days of receipt.

Right of Access

You have the right to request a copy of the personal data tkabet holds about you. Upon a valid access request, we will provide a summary of your data in a readable format, together with information on the purposes for which it is processed, the categories of data held, and any recipients with whom it has been shared.

Right to Rectification

If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. You can update certain account details directly from your player dashboard. For changes to identity documents or other verified data, please contact support with supporting evidence.

Right to Erasure

In certain circumstances, you have the right to request that tkabet delete your personal data — sometimes referred to as the "right to be forgotten". This right applies where the data is no longer necessary for the purpose it was collected, where you withdraw consent and there is no other lawful basis for processing, or where the data has been unlawfully processed. Please note that this right is not absolute — tkabet may be required to retain certain data for regulatory or legal compliance purposes (for example, anti-money laundering record-keeping obligations), and erasure requests will be evaluated on a case-by-case basis.

Right to Restrict Processing

You may request that tkabet restrict the processing of your personal data in situations where you contest the accuracy of the data, where processing is unlawful but you prefer restriction over erasure, or where you need tkabet to retain data for the establishment or defence of a legal claim.

Right to Data Portability

Where processing is based on your consent or on the performance of a contract, and processing is carried out by automated means, you have the right to receive your personal data in a structured, commonly used, machine-readable format. You may also request that this data be transmitted directly to another service provider where technically feasible.

Right to Withdraw Consent

Where tkabet processes your data on the basis of consent — for example, for marketing communications — you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out prior to that withdrawal.

tkabet implements a range of technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Our security framework includes:

• Transport Encryption: All data in transit between your browser and tkabet's servers is encrypted using TLS 1.2 or higher (256-bit SSL). You can verify the security of your connection by checking the padlock indicator in your browser's address bar.
• Data Encryption at Rest: Sensitive personal data, including identity documents and financial records, is encrypted at rest using AES-256 encryption on secured servers.
• Password Hashing: Account passwords are never stored in plain text. They are hashed using a one-way cryptographic algorithm, meaning that even tkabet staff cannot view your password.
• Access Controls: Access to personal data within tkabet's internal systems is restricted to authorised personnel on a strict need-to-know basis. All internal access is logged, time-stamped, and subject to regular audit.
• Fraud Detection Systems: Automated fraud detection monitors account activity for suspicious patterns including unusual login locations, rapid sequential deposits, and atypical withdrawal requests. Suspicious activity triggers an immediate review process.
• Penetration Testing: tkabet's platform undergoes periodic security testing to identify and remediate potential vulnerabilities before they can be exploited.

Despite these measures, no system connected to the internet can be guaranteed to be completely impenetrable. In the event of a data breach that is likely to result in significant risk to your rights, tkabet will notify affected players without undue delay and will take all reasonable steps to contain and remediate the breach.

You also play an important role in protecting your data. We strongly recommend using a strong, unique password for your tkabet account, not sharing your login credentials with anyone, logging out of your account when using shared devices, and contacting [email protected] immediately if you suspect any unauthorised activity on your account.

tkabet reserves the right to update or revise this Privacy Policy at any time. Changes may be made in response to new legal or regulatory requirements, updates to the services we offer, improvements to our data handling practices, or feedback from our player community.

When material changes are made to this policy, we will update the "Last updated" date displayed at the top of this page. In cases where changes are significant and affect the core ways in which we process your personal data, we will notify registered players directly via email to the address on file with your account.

We encourage you to review this Privacy Policy periodically to stay informed about how tkabet protects your personal data. Your continued use of the tkabet platform following any update to this policy constitutes acceptance of the revised terms.

If you have any questions about this Privacy Policy, how your data is handled, or wish to exercise any of your privacy rights, please reach out to the tkabet privacy team at [email protected]. We are committed to addressing your concerns promptly and transparently.